Terms of Service
1. Using the Eorvila Store
These Terms of Service govern browsing and purchasing through https://eorvila.com. The operating company identified for the store is Shaanxi Songyu Starfish Trading Co., Ltd. (USCC: 91611101MAK6KXG77L). In these terms, “we” and “our” mean the store operator and “you” means the visitor or customer. By accessing the site or placing an order, you agree to these terms to the extent permitted by applicable law.
2. Customer Eligibility and Account Security
You must be able to enter into a legally binding purchase or have the authorization required in your jurisdiction. If account functionality is available, keep your credentials secure, provide accurate information, and notify us if you discover unauthorized use. We may restrict abusive or unlawful use where permitted by law.
3. Product Listings and Availability
Product descriptions, images, options, prices, and availability are presented for shopping information. Screen settings can affect the appearance of colors. We may correct genuine inaccuracies and update listings. If an item is no longer available after an order is placed, we will contact you about a suitable resolution, including a refund where appropriate.
4. Placing and Accepting Orders
Submitting checkout details and payment is an offer to purchase. An automated receipt confirms that an order was submitted but does not necessarily constitute acceptance. We accept an order when we confirm it for fulfillment or dispatch it, as applicable. We may reject or cancel an order for a legitimate reason, including lack of stock, failed payment, suspected fraud, or an obvious pricing mistake. Payments collected for unfulfilled orders will be refunded as required by law.
5. Prices, Payments, and Import Charges
The checkout shows the currency, item totals, applicable delivery charges, and taxes disclosed for your order. Only payment methods offered at checkout are available. Any import duties, taxes, or customs handling fees depend on the destination and the terms disclosed for the order. Nothing in these terms authorizes undisclosed fees or overrides mandatory pricing rules.
6. Processing and Delivery
The standard order-processing estimate is 1–3 business days after payment confirmation. Estimated carrier transit after dispatch is 7–15 business days for eligible destinations. These are separate periods and transit estimates are not fixed delivery promises. Actual destinations, methods, and shipping charges are shown at checkout. Our Shipping Policy contains further details about delays and delivery issues.
7. Cancellation Requests
You may ask us to cancel an order before it is dispatched by contacting service@eorvila.com. We will make reasonable efforts to accommodate the request, but cancellation cannot be guaranteed after fulfillment or dispatch has progressed. Statutory cancellation rights remain unaffected.
8. Returns and Refunds
Our voluntary policy provides a 30-calendar-day return-request window after delivery for eligible goods, subject to the conditions in the Return & Refund Policy. Approved refunds are initiated to the original payment method within 10 business days after approval, or earlier if the law requires. The payment provider may take longer to post the funds. We charge no restocking fee under that policy. Mandatory consumer rights take precedence.
9. Fair and Lawful Website Use
Do not attempt to bypass security, access accounts without permission, introduce malicious software, interfere with checkout systems, or use the site in a way that violates others' rights. Reasonable security measures may limit access where necessary and lawful.
10. Content and Intellectual Property
Text, designs, graphics, branding, and other protected materials remain the property of their respective owners. Shopping on the site does not grant a license for unauthorized commercial copying, distribution, or use of that material.
11. External Providers and Links
The shopping experience may involve independent payment, delivery, or technology providers. Some services have additional terms that apply when you interact with those services. We are not responsible for independently operated third-party sites except to the extent required by law.
12. Personal Information
Please read our Privacy Policy to understand the handling of information associated with website visits, transactions, and customer service. Where required, privacy choices and consent requests operate separately from acceptance of these Terms of Service.
13. Liability and Non-Waivable Rights
We do not guarantee uninterrupted access to the site. To the extent legally allowed, we are not liable for unforeseeable or indirect losses unrelated to a breach for which we are responsible. Nothing here excludes liability that cannot lawfully be excluded or restricts statutory remedies for defective goods, misleading descriptions, missing deliveries, or other consumer rights.
14. Updates and Questions
We may change these terms for future use to address operational or legal developments. Ordinarily, the terms in effect when you place your order govern that purchase unless applicable law requires otherwise. Contact us if you need help understanding a term.
Business and Contact Details
Operating Company: Shaanxi Songyu Starfish Trading Co., Ltd.
Unified Social Credit Code (USCC): 91611101MAK6KXG77L
Company Address: Room H1241, Unit 2, Building 6, Phase 2, Airport Economic Industrial Park, Airport New City, Xixian New Area, Shaanxi Province
Support Email: service@eorvila.com
Contact Phone: +86 18257390461
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)