Privacy Policy
Privacy Begins With a Clear Point of Contact
Eorvila respects the importance of knowing what happens to personal information when you shop online. This notice explains how information is involved in visits to https://eorvila.com, placing an order, receiving a delivery, or contacting support. It also explains how to request access to your information or exercise other rights that apply to you.
Data Controller: Shaanxi Songyu Starfish Trading Co., Ltd. is the Data Controller for personal information where it determines the purposes and means of processing in connection with Eorvila's store operations. The Data Controller is responsible for decisions about the relevant collection and use of customer information. Certain service providers may act as independent controllers for activities they determine themselves.
Unified Social Credit Code (USCC): 91611101MAK6KXG77L
Privacy Contact: service@eorvila.com
Information Does Not All Come From the Same Place
Information reaches the store through three main routes:
Information you enter. When you place an order, you may provide your name, email address, telephone number, shipping address, billing details, and instructions necessary to fulfill your purchase. If you use an account or opt in to communications, your account details or communication choices may also be collected. When you send us a message, we receive its contents, your contact details, and any order reference or photographs you choose to include.
Information generated by visiting the site. A web browser may transmit an IP address, device and browser information, page requests, session identifiers, and technical or security events. The website may use this information to display pages, maintain an active cart, troubleshoot failures, and protect transactions.
Information supplied through a transaction. A payment processor may tell us whether a payment was authorized, refunded, or disputed. A carrier may provide shipment or delivery status. The data shared depends on the provider's function. Payment credentials can be handled directly by a payment service rather than stored in full by our store.
We encourage customers to share only the information relevant to a question or purchase and not to email complete payment-card details or unrelated sensitive documents.
How a Purchase Moves Through Our Systems
The information needed for a purchase changes as the order progresses. During checkout, we use contact, address, cart, and transaction information to record your request and arrange payment authorization. During fulfillment, the delivery information needed by a carrier is used to transport the order. After shipment, order references and carrier updates help us answer inquiries about delivery. If a refund, chargeback, or defective-item claim arises, records connected with the transaction help us investigate and provide an appropriate response.
Separate from those purchase activities, technical records can help maintain availability and security, and financial records may be retained to comply with statutory duties. We do not need every category of personal information for every activity.
The Legal Reasons for Processing
When a jurisdiction requires a legal basis, the following distinctions are relevant:
- Contract: processing necessary to accept and fulfill a purchase, arrange delivery, or handle a contractual service request.
- Legal obligation: retaining or disclosing records required by applicable tax, accounting, consumer protection, or other laws.
- Legitimate interests: protecting the website, detecting suspicious activity, responding to genuine support issues, or managing disputes where those interests are appropriately balanced against individual rights.
- Consent: activities that require an affirmative choice under applicable law, which may include nonessential cookies or particular promotional communications.
The appropriate legal ground depends on the precise processing and the law that applies. Where an activity relies on consent, you may withdraw it without affecting the lawfulness of earlier processing.
Service Partners and Their Different Roles
Online purchasing involves services that may be operated by separate companies. These may include Shopify ecommerce infrastructure, payment processors, shipment carriers, technology and security providers, and customer communications services. When a service is used, we share only the information reasonably relevant to its function, subject to applicable obligations and safeguards. A provider acting under our instructions is different from a provider that independently determines how it uses personal information for its own services.
Information may also be disclosed when required by a valid legal process, to investigate misuse or protect legal rights, or in connection with a lawful business transaction with appropriate protections. This notice does not state that any particular optional analytics platform, advertising pixel, payment brand, or marketing application has been enabled.
A Practical Distinction Between Shopping Cookies and Optional Tracking
Some cookies or similar technologies are designed to keep a shopping session working. For example, an identifier may help retain cart selections, maintain security, or remember a functional choice. Other technologies, when installed, can support visitor measurement, personalization, or advertising. The rules for these different purposes are not necessarily the same.
You may adjust browser cookie controls and use any consent or privacy-preference options made available on the website. Disabling an identifier necessary for a shopping function may affect that function. Nonessential tracking and any relevant options to consent, reject, or opt out must follow the privacy requirements applicable in your location.
Promotional Messages Are Optional
If you choose to receive marketing messages, the contact details and preferences you provide can be used for those communications where legally permitted. You can stop promotional email by using the unsubscribe mechanism in a message or by contacting service@eorvila.com. A message about an order or an existing customer service request is different from marketing.
Some privacy laws grant additional rights to object to direct marketing, targeted advertising, or certain disclosures of personal information. Requests may be sent to the privacy contact above or made through an applicable storefront privacy control, if one is available.
Where Processing Happens and When It Ends
Ecommerce systems, payment services, and shipping operations may involve countries other than the one where a customer resides. When international transfers require protection under applicable law, we use the relevant lawful safeguards. The particular recipient and transfer arrangements depend on the services involved.
Retention is determined by the reason information is needed. For example, a shopping-session identifier has a different function from an invoice or the record of a return dispute. Transaction records may need to be kept for accounting, legal compliance, and dispute resolution. Support messages may be retained while a matter is being handled and for a justifiable period afterward. Information that is no longer required is deleted, anonymized, or otherwise disposed of as applicable law permits or requires.
Protecting Information and Responding to Requests
We use appropriate technical and organizational precautions intended to limit unauthorized access, misuse, alteration, or disclosure. Access to relevant records should be limited to persons or providers who need the information for authorized work. No internet-based system can guarantee the elimination of every security risk.
Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, or portability of personal information. You may also be able to withdraw consent, oppose direct marketing, or complain to a competent data protection authority. To make a request, write to service@eorvila.com and describe what you are seeking. We may need to verify your identity before disclosing or changing information. We will evaluate the request under applicable legal deadlines and any permitted exceptions, including mandatory retention obligations.
Children, Outside Websites, and Changes to This Notice
The store is not intended to collect personal information from children who cannot lawfully use an online shopping service on their own. If a parent or guardian believes information has been supplied without required permission, please contact us. An independent website reached through an external link follows its own privacy practices and notice.
We may update this Privacy Policy to reflect changes in the store's actual processing or legal requirements. The current notice will be made available on the website, with any additional notification required by law.
Data Controller and Business Details
Data Controller: Shaanxi Songyu Starfish Trading Co., Ltd.
Operating Company: Shaanxi Songyu Starfish Trading Co., Ltd.
Unified Social Credit Code (USCC): 91611101MAK6KXG77L
Company Address: Room H1241, Unit 2, Building 6, Phase 2, Airport Economic Industrial Park, Airport New City, Xixian New Area, Shaanxi Province
Website: https://eorvila.com
Support Email: service@eorvila.com
Contact Phone: +86 18257390461
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)