About Us
Eorvila is an online retail brand operated by Shaanxi Songyu Starfish Trading Co., Ltd. Our approach is to make product details and shopping policies easy to locate, so customers can understand their options before placing an order and know how to reach us afterward.
Our Approach to Online Shopping
We want customers to have enough information to consider a product before purchasing. The information shown on each product page is the starting point for understanding available options. During checkout, the available shipping methods and applicable charges can be reviewed before payment.
Help Before and After an Order
Questions may arise at any stage of a purchase. Our customer support contact details are provided so that you can ask about product information, order status, delivery concerns, or an eligible return. If you have already ordered, including the order number in your message helps us find the relevant transaction.
Delivery, Returns, and Transparency
Our Shipping Policy explains the distinction between order preparation and estimated transportation time. Our Return & Refund Policy describes how to request a return, what happens after an item is reviewed, and how approved refunds are processed. We ask customers to contact us before returning a parcel so they receive the correct authorization and destination.
Business Information
Website: https://eorvila.com
Operating Company: Shaanxi Songyu Starfish Trading Co., Ltd.
Unified Social Credit Code (USCC): 91611101MAK6KXG77L
Company Address: Room H1241, Unit 2, Building 6, Phase 2, Airport Economic Industrial Park, Airport New City, Xixian New Area, Shaanxi Province
Support Email: service@eorvila.com
Contact Phone: +86 18257390461
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Thank you for visiting Eorvila and taking the time to learn about our store.